Refund policy

 

At Ovani Sound, we are committed to ensuring customer satisfaction with our products and services. Our refund policy aims to address concerns related to dissatisfaction and technical issues while maintaining fairness and preventing abuse. 

Refunds Due to Dissatisfaction:
a. Timeframe: If you are not satisfied with your purchase, you are eligible to request a refund within 30 days of the purchase date.

b. One Refund per Person: To prevent fraudulent activity, we allow only one refund per individual. Additionally, bulk orders are not eligible for refunds.

c. Explanation Requirement: We request a brief explanation of why you are unsatisfied to process the refund. Refund must fall under "Acceptable Dissatisfaction" to be processed.

Acceptable Dissatisfaction:

- Unsatisfied with the quality of sounds that were not accurately represented in the website previews (e.g., embedded YouTube trailers or SoundCloud players). 

Not Acceptable Dissatisfaction:

- Dissatisfaction with the quantity of sounds or other features explicitly stated in the product description.

Refunds Due to Technical Issues:
a. Duplicate Purchases: Refunds are available for accidental duplicate purchases.

b. Technical Issues: Refunds are acceptable for technical problems that prevent you from using the product as intended.

c. Accidental Purchases: Refunds for accidental purchases are permissible only if the products haven't been downloaded or accessed.

Refunds for Mistaken Orders:
For orders placed by mistake, please note that credit card processing fees (typically 4%) are non-refundable. These fees are charged to us by the payment processor and are not returned when a refund is issued. As a small business, we absorb these costs directly—on larger orders, this can mean a significant loss (e.g., ~$80 on a $2,000 order). We appreciate your understanding and support in helping us continue offering affordable, high-quality audio content.

To request a refund:
Please contact our support team at support@ovanisound.com with the following information:

Your order details (order number, purchase date).
A brief explanation of the issue or dissatisfaction.
Any evidence or relevant information supporting your request (if applicable).

We strive to review refund requests promptly and ensure a fair resolution within a reasonable timeframe.

Items Purchased Outside of Ovanisound.com
For items purchased outside of Ovanisound.com (Humble Bundle, for example) all refund services are delegated to the party the items were purchased from. 

Fair Usage:
In order to maintain fairness and prevent abuse of our refund policy, we reserve the right to decline refund requests if we suspect fraudulent activity, misuse of our products, or repeated refund requests from the same customer without valid reasons.

Please note that this refund policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates or modifications.

At Ovani Sound, we value your satisfaction and are dedicated to providing high-quality products and exceptional customer service. We appreciate your understanding and cooperation regarding our refund policy, and we are committed to working with you to ensure a positive experience.

If you have any further questions or concerns, please do not hesitate to reach out to our support team at support@ovanisound.com.

Thank you for choosing Ovani Sound.